THE TECH TAKE BACK BOX

Recycle your phones, laptops, tablets and cables and get TrashieCash to use on exclusive rewards.

For laptops, phones & cords

Medium Tech Take Back Box

Holds up to 10 lbs
Earn 40 TrashieCash

$25

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faqs

GOOD THINGS TO KNOW

What is the Tech Take Back Box?

The Tech Take Back Box is a service that allows you to recycle old and unwanted electronics safely and sustainably. Simply fill the box with eligible electronic and technology items and send it back to us using the provided shipping materials.

What happens to my data?

Using advanced sanitization processes, we permanently erase data in compliance with the strictest standards, including DoD 5220.22 and NIST 800-88. This ensures complete data security while allowing assets to be securely refurbished and resold.

Why can’t certain items be accepted?

Some items pose safety risks, such as loose lithium batteries or specific hazardous materials. Others may not fit our processing capabilities or compliance regulations.

Where is recycling done?

All recycling and data destruction happen in the U.S., using advanced in-house shredding systems to recover valuable materials like steel, copper, and plastics. We prioritize in-house processing in North America to ensure the highest levels of security throughout the recycling and refurbishing process. By managing everything internally, from data destruction to material recovery, we maintain strict control over sensitive information, safeguarding against potential breaches. This in-house approach guarantees that data is securely handled and destroyed on-site, providing peace of mind while maximizing the recovery of valuable materials.

Why does 85% of e-waste end up in the trash?

E-waste ends up in the trash due to a lack of awareness about recycling programs, limited access to proper facilities, and concerns about data security. Many people find it more convenient to discard electronics than to recycle them, often underestimating their value as a source of reusable materials. The rapid pace of technology upgrades further compounds the issue, leading to a surplus of discarded items without clear guidance for proper disposal.

What happens if I lost the QR Code insert to register my box?

If the QR Code insert included in the Tech Take Back Box is lost or thrown out, you can contact our customer service team at help@trashie.io for a new one.

Do I need to put the lithium battery stickers on the box?

Yes, please put both lithium battery stickers included in your package in a visible location on the outside of your Tech Take Back Box. The stickers should be put on the box, no matter what the contents are. If your stickers have been lost or thrown out, please contact our customer service team at help@trashie.io for new ones.

What can I put in the Tech Take Back Box?

We accept the following items:

Laptops, Chromebooks, Tablets
Cell Phones and Smartphones
Mixed Cables (Cords, Power Cables, Chargers)
Modems & Routers
Cable Boxes (e.g., Roku, Apple TV)
Digital Cameras
Circuit Boards
Amazon Alexa and Google Assistant devices

What items are NOT accepted in the Tech Take Back Box?

We cannot accept the following due to safety and processing limitations:

Loose external batteries (e.g., household alkaline or loose lithium)
Airpods or headphones
Smartwatches
Loose hard drives
Keyboards and mice
Inkjet cartridges and toner
Light bulbs
Speakers and microphones
Apple Airtags, toys, electronic thermometers, electric toothbrushes
Hazardous waste (e.g., paint, chemicals, pressurized canisters)
Medical/Biohazard waste
Smoke and carbon monoxide detectors, thermostats, clocks
Kitchen appliances
Mixed magnetic tapes, CDs/DVDs, cassettes, and calculators

Can I send loose batteries?

No, loose household or lithium batteries cannot be shipped due to safety risks. Lithium batteries, when contained within devices like laptops or phones, are safe for transport, but loose or damaged batteries (e.g., swollen or visibly compromised) are hazardous and not allowed. If a device is cracked or broken, that’s fine to send as long as the battery is intact and securely inside the equipment. Batteries are removed from devices and handled safely at our facility to prevent any risks.

Can I use my own box to ship items?

No, only the provided Tech Take Back Box can be used. This ensures compliance with UPS regulations for shipping hazardous materials and maintains traceability of items through our secure chain of custody. Additionally, personal boxes may lead to the inclusion of non-acceptable items and result in fines or improper handling. Our system ensures security and efficiency throughout the recycling process.

What condition does the e-waste need to be in?

We accept tech items in any condition—whether they are new, gently used, cracked, or broken.

How much does it cost to use the Tech Take Back Box?

Small Tech Take Back Box: $20, which holds up to 5 lbs and earns you 30 TrashieCash.
Medium Tech Take Back Box: $25, which holds up to 10 lbs and earns you 40 TrashieCash.

What is the size and weight limit for the Tech Take Back Box?

The weight limits for each size of the Tech Take Back Box are as follows:

Small Tech Take Back Box (11x2x8”): Holds up to 5 lbs of items including cords, phones, and other small devices.

Medium Tech Take Back Box (11x3x15”): Holds up to 10 lbs of items including Tablets, Laptops, Cords, Phones, and other accepted devices.

How does the shipping process work?

Each Tech Take Back Box comes with a prepaid shipping label, two lithium battery stickers for safety, and all necessary packaging materials. Be sure to attach both lithium battery labels to the outside of the box before shipping.

When sending in your Tech Box, please make sure to use the provided shipping label to return your box to us. Please do not use Take Back Bag shipping labels to send e-waste, as these are for different purposes. We also cannot accept e-waste sent in your own packaging - please use the provided box and instructions to ensure everything is processed properly.

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